Refund policy
A legal disclaimer
Refund & Returns Disclaimer – Sensa & Co
Due to the nature of our products, Sensa & Co does not offer refunds or exchanges for change of mind.
We only accept returns and offer refunds if:
- The item is faulty or damaged upon arrival
To be eligible for a return:
- You must contact us within 7 days of delivery
- The item must be unused and in its original packaging
If your return is approved, we will provide instructions for returning the item.
Sensa & Co is not responsible for:
- Items damaged due to misuse
- Normal wear and tear
- Incorrect application or handling
Shipping costs are non-refundable.
We reserve the right to refuse returns that do not meet the above conditions.
For all refund or return enquiries, please contact;
Email: hello@sensaandco.com
Refund Policy - the basics
Refund & Returns Policy – Sensa & Co
We want you to love your Sensa & Co piece.
Due to the nature of our products, we do not offer refunds or exchanges for change of mind.
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Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery at:
Email: hello@sensaandco.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
If approved, we will offer a replacement or refund.
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Return Conditions
To be eligible for a return:
- Items must be unused
- Items must be in original packaging
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Non-Refundable
We do not offer refunds for:
- Change of mind
- Incorrect use of the product
- Normal wear and tear
Shipping costs are non-refundable.
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Contact
For any questions, please contact:
Email: hello@sensaandco.com
